Privacy Policy

1. About this Privacy Policy

FuneralTrade.ie is an online marketplace and trade directory serving the funeral profession in Ireland. This Privacy Policy applies when you visit the website, create an account, place or respond to an advert, create or claim a supplier profile, subscribe to updates, purchase a service or otherwise contact us.

We aim to handle personal information fairly, transparently and securely and in accordance with applicable Irish and European data protection law, including the General Data Protection Regulation (GDPR).

2. Information we may collect

Depending on how you use FuneralTrade.ie, we may collect information such as your name, business or trading name, email address, telephone number, account and login details, county or business location, advert and supplier-profile information, messages and enquiries, newsletter preferences and records relating to services you purchase from us.

We may also collect technical information when you use the website, such as IP address, browser and device information, pages visited, referral information, cookie identifiers and website usage data.

3. How we collect information

We collect information directly from you when you register, submit an advert or supplier listing, send a message, complete a form, subscribe to communications or contact us. We may also receive information automatically through cookies and similar technologies, or from service providers used to operate the website.

Where a business has an existing public supplier profile, information may also originate from publicly available business sources. Businesses can contact us about the accuracy of their information or to claim or update a profile.

4. How we use personal information

We may use personal information to provide and administer accounts, adverts and supplier profiles; enable enquiries between users; process and record purchases; provide customer support; maintain website security; prevent misuse or fraud; improve the website; measure website and advertising performance; and comply with legal, tax, accounting or regulatory obligations.

Where permitted, we may also send service communications and marketing or trade updates. You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

5. Our legal bases for processing

Under data protection law, our legal basis will depend on the purpose for which information is used. We may process information because it is necessary to provide a service or perform a contract with you, because we have a legitimate interest in operating and protecting FuneralTrade.ie, because you have given consent, or because we must comply with a legal obligation.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Public adverts and supplier profiles

Information you choose to publish in an advert or supplier profile may be visible publicly on FuneralTrade.ie. This can include a seller or business name, location, photographs, advert details and business information. Contact details may also be made available where the relevant feature permits this.

Please do not include personal information in a public listing that you do not want visitors to see. Search engines and third parties may index or cache public webpages, which can mean copies remain temporarily available after content is changed or removed.

7. Messages and enquiries

When you contact an advertiser or supplier through FuneralTrade.ie, information needed to facilitate that enquiry may be shared with the intended recipient. Users receiving enquiries are responsible for handling personal information they receive appropriately and for their own subsequent communications and dealings with you.

8. Payments

Payments for paid services may be processed by third-party payment providers such as Stripe and through WooCommerce functionality. Payment providers may collect and process payment-card and transaction information under their own privacy policies and security procedures.

FuneralTrade.ie does not need to store complete payment-card details in order to operate normal card payments processed by these providers.

9. Cookies, analytics and similar technologies

FuneralTrade.ie may use cookies and similar technologies that are necessary for website operation, account sessions, security and preferences, as well as analytics or other optional functions where applicable. More information is available in our Cookie Policy.

Where consent is required for non-essential cookies, we will seek that consent through the website's cookie controls. You can also manage cookies through your browser settings, although disabling necessary cookies may affect website functionality.

10. Service providers and sharing

We may use trusted service providers to help host, secure, maintain and operate the website, deliver email, process payments, provide analytics or support other business functions. They may process personal information only to the extent needed to provide those services and subject to appropriate arrangements.

We may also disclose information where required by law, to establish or defend legal rights, to protect users or the website, or in connection with a genuine sale, restructuring or transfer of the business. We do not sell personal information to advertisers.

11. International transfers

Some technology and service providers may process information outside Ireland or the European Economic Area. Where personal information is transferred internationally, we seek to use providers and safeguards that meet applicable data protection requirements, such as adequacy decisions or approved contractual protections where required.

12. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business and transaction records, resolving disputes, preventing abuse and meeting legal, tax or accounting requirements.

Retention periods can therefore vary depending on the type of information and the reason it is held. Public adverts may expire or be removed while associated administrative or transaction records are retained for an appropriate period.

13. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. No internet service can guarantee absolute security, so users should also use strong passwords and keep account credentials confidential.

14. Your data protection rights

Subject to applicable law, you may have rights to request access to personal information we hold about you, ask us to correct inaccurate information, request deletion or restriction, object to certain processing, withdraw consent and request data portability in relevant circumstances.

We may need to verify your identity before acting on a rights request. Some rights are subject to legal exceptions, including where information must be retained to comply with law or establish, exercise or defend legal claims.

15. Children

FuneralTrade.ie is a trade marketplace and is not intended for children. We do not knowingly seek to collect personal information from children through the marketplace services.

16. Third-party websites

Our website may link to supplier websites, social networks, payment services and other third-party websites. Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information to them.

17. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page and the date above will be updated where appropriate.

18. Contact and complaints

If you have a question about this Privacy Policy, want to exercise a data protection right or have a concern about how your information is handled, please contact FuneralTrade.ie through our Contact Us page or by email at hello@funeraltrade.ie.

You also have the right to raise a complaint with the Irish Data Protection Commission if you are unhappy with how your personal information has been handled.